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Frequently
Asked Questions​

Qoncierg is a French concierge service with the mission to help people living outside of France with any kind of service in Paris. We are available from Monday to Friday, from 9 a.m. to 6 p.m. (Paris time).

No, Qoncierg is neither artificial intelligence nor a bot; each task is managed by a qualified personal assistant.

The scope of our concierge service knows no bounds; you can request absolutely anything you desire, as long as it’s legal. Our commitment is to fulfill all your requests, no matter what they may be.

It’s very simple! Request the service you desire from our assistants.

Our team will handle your request and provide you with the execution time and cost.

If you agree, we’ll take care of the rest seamlessly.

At Qoncierg we tell you everything from the start. No asterisks. No surprises.
The details of the service required and the rates will be communicated to you before any action is taken.

A single dedicated contact person will accompany you through all the steps of your project, whatever it may be to guarantee your complete satisfaction.

When you request a service, we’ll send you a quote. If you accept it, you can use your credit card or PayPal to pay the invoice through a unique payment link. We accept most credit cards.

We currently operate in Paris and its surrounding region, Île-de-France, but we can assist you in other towns and regions of France for one-off services.

Yes, we consider your account information as private and take significant measures to protect it.

Providing an excellent customer experience is a top priority for the Qoncierg team. To share any feedback or get in touch with us, please send us an email at contact@qoncierg.com