Terms and Conditions
Last Updated: October 15, 2023
ARTICLE 1 – SCOPE OF APPLICATION
The continued use of this website www.qoncierg.com (hereinafter referred to as the « Website ») constitutes unconditional acceptance of these General Terms and Conditions of Sale and Use (hereinafter « T&Cs ») governing the relationship between Qoncierg and any natural or legal person wishing to access the Website and its services (hereinafter « the User »). The currently online version of these T&Cs is the only enforceable version during the entire use of the Website and until a new version replaces it. It is therefore the responsibility of the User to regularly consult the T&Cs. The fact of browsing the Website and using all or part of the services following any modifications made to the T&Cs will constitute acceptance by the User of these modifications.
ARTICLE 2 – ACCESS TO THE WEBSITE
The Website is freely accessible from anywhere to any User with Internet access. Access to the Website and its use are reserved for strictly personal use. You undertake not to use this Website and the information or data contained therein for commercial, political, advertising, or any form of commercial solicitation and, in particular, the sending of unsolicited emails.
ARTICLE 3 – DESCRIPTION OF SERVICES AND PRODUCTS
The purpose of the Service is, without limitation, to allow the User, through a means of remote communication (website, applications, chat, SMS), to request Qoncierg to carry out a service of any nature within the limits of compliance with applicable laws and regulations.
ARTICLE 4 – PRICING CONDITIONS
Our current prices are displayed on the Website on the day of the order, expressed in euros excluding taxes. The Services are provided in exchange for a fee agreed upon at the conclusion of the contract between Qoncierg and the Client, expressed in euros excluding taxes.
ARTICLE 5 – QUOTES
When you request a service, Qoncierg systematically provides you with a quote. We strive to select Suppliers whom we believe are suitable for your needs. However, the quotes provided during your service requests should not be interpreted as an endorsement by Qoncierg of that supplier or any advice that supplier may give you, and you are responsible for the suitability of any third party with whom you deal (including verifying the suitability, quality, or merit of any goods or services they may offer). The price of all services, including applicable taxes, will be the price we indicate to you via SMS, email, chat, WhatsApp, etc., before executing your order, unless otherwise agreed in writing. Prices may include fees charged by Qoncierg and/or third parties. If the rate of any applicable tax changes between the date of your order and the date we provide the services, we will adjust the rate of the applicable tax you pay, unless you have already paid for the services in full before the change in the tax rate takes effect.
The online provision of the user’s credit card number, the final validation of the order by SMS, email, chat, WhatsApp, or other means, and acceptance of the charge via a payment link will constitute proof of agreement between the parties. If you wish to modify a service after your order has been confirmed, we cannot guarantee that the Supplier will be able to accept any changes.
ARTICLE 6 – PAYMENT METHODS
Qoncierg uses the secure payment service provided by Stripe, with its registered office located at 3180 18HT Street, Suite 100, San Francisco, CA 94110, USA. By accepting our terms, you consent to Stripe’s use of your personal data in accordance with their privacy policies. You should carefully read Stripe’s commercial terms and privacy policies and ensure they are acceptable to you before making any card payment. We have no responsibility for third-party payment processors, their terms of service, or privacy policies. Confidential data such as the 16-digit credit card number, expiration date, and CVV code is transmitted directly encrypted to the bank’s server.
ARTICLE 7 – WEBSITE CONTENT
Qoncierg provides Users with a contact form, information about the Qoncierg brand, offers, and services offered by Qoncierg, as well as news on the Website. Qoncierg cannot guarantee that the Website, and in particular the information contained therein, is free from error or omission. It is therefore the responsibility of the User to use the information available on the Website with discernment.
ARTICLE 8 – WEBSITE MANAGEMENT
For the proper management of the Website, Qoncierg may, at any time: • suspend, interrupt, or limit access to all or part of the Website, reserve access to the Website, or certain parts of the Website, to a specific category of Internet users; • delete any information that may disrupt its operation or contravene national or international laws or rules of politeness and conduct on the Internet; • suspend the Website to carry out updates.
ARTICLE 9 – QONCIERG’S OBLIGATIONS
Qoncierg undertakes to implement all necessary diligence to provide a quality service. However, Qoncierg is only bound by an obligation of means, under which the service provisions will be carried out in strict compliance with professional standards in force and, if applicable, in accordance with the conditions of the order. Qoncierg shall not be liable for the actions of Merchants.
ARTICLE 10 – CLIENT’S OBLIGATIONS
Each Client undertakes to access and use the Site and the Services in a sincere manner and in accordance with applicable laws and these General Conditions. In the event of a violation of applicable law or infringement of the rights of third parties by a Client, Qoncierg reserves the right to provide, at the request of any competent authority (jurisdiction, administrative authority, police services), any information enabling or facilitating the identification of the infringing Client.
ARTICLE 11 – COMPLAINTS
As a transparent intermediary, in the event of an incident or problem of any nature resulting from the improper treatment of a service by a partner recommended by Qoncierg, Qoncierg cannot be held responsible for such an incident. Any sales conditions after the introduction by Qoncierg will be governed by those of the provider used and approved by the client during the service. Similarly, any refund, credit, or repair for a product or service outside of those provided by Qoncierg is also governed by the provider’s conditions.
Qoncierg retains the privilege of providing free assistance for all repair requests regarding any of the providers it has employed, using the resources at its disposal to ensure customer satisfaction.
ARTICLE 12 – HYPERLINKS
The hypertext links available on the Site may refer to third-party websites or partners. They are provided solely for the convenience of the Client to facilitate the use of resources available on the Internet. If the Client uses these links, they will leave the Site and agree to use third-party websites at their own risk or in accordance with the terms and conditions governing them.
In any case, the existence of a hypertext link to the Site from a third-party website or on the Site to a third-party website or partner shall not engage Qoncierg’s liability in any way, particularly with regard to the availability, content, and products and/or services available on or from such third-party websites or partners.
The Client is not authorized to create one or more hypertext links to the home page of the Site or to its profile page on a third-party website without the prior written authorization of Qoncierg.
ARTICLE 13 – INTELLECTUAL PROPERTY
Qoncierg is the sole holder of all content present on the Site, including but not limited to all text, files, animated or non-animated images, photographs, videos, logos, designs, models, software, trademarks, visual identity, databases, Site structure, and all other elements of intellectual property and other data or information protected by French and international laws and regulations relating to intellectual property.
As a result, none of the content of the Site may be modified, reproduced, copied, duplicated, sold, resold, transmitted, published, communicated, distributed, broadcast, represented, stored, used, rented, or exploited in any other way, whether free of charge or for a fee, by a Client or a third party, regardless of the means and/or media used, whether known or unknown to date, without the prior written authorization of Qoncierg. The Client is solely responsible for any unauthorized use and/or exploitation.
Furthermore, any extraction, integration, compilation, or use for commercial purposes of the information contained in databases accessible on the Site, as well as any use of software, robots, data mining systems, and other data collection tools are strictly prohibited for Clients.
ARTICLE 14 – APPLICABLE LAW
These T&Cs and the operations resulting from them are governed by and subject to French law. Disputes that may arise in the context of contractual relations between the Client and Qoncierg shall, as far as possible, be resolved amicably. In the event of failure of mediation, the most diligent party may refer the matter to the competent court.